Refund Policy

We offer a 14-day refund period for all purchases made through Prompt Coder. You may request a refund within 14 days of your purchase without providing any specific reason.

The 14-day period begins from the date your transaction is completed and payment is processed. To ensure your refund request is processed within this timeframe, you must contact our support team before the 14-day period expires.

Prompt Coder provides digital services including AI-powered code generation, image analysis, and framework-specific prompts. The following conditions apply:

• Once you have used credits to analyze images or generate code prompts, you acknowledge that digital content has been delivered
• Refunds for used credits are provided at our discretion based on the specific circumstances
• Unused credits purchased within the 14-day period are eligible for full refund
• Generated code prompts and analysis results remain accessible to you regardless of refund status

For any subscription-based services that may be offered:

• Subscription cancellations must be requested at least 48 hours before the next billing cycle
• No refunds are provided for unused portions of subscription periods
• Refunds for the current billing period are only available within the first 14 days of the initial subscription
• Cancellations take effect at the end of the current billing period
• You retain access to premium features until the subscription period expires

You are eligible for a refund if:

• Your refund request is made within 14 days of purchase
• Technical issues prevent you from accessing the service
• The service does not perform as described in our documentation
• You have not violated our Terms of Service
• Your account has not been suspended for policy violations

Refunds may be refused in the following circumstances:

• Evidence of fraudulent activity or refund abuse
• Violation of our Terms of Service or Acceptable Use Policy
• Requests made after the 14-day refund period
• Excessive or manipulative refund requests
• Chargebacks initiated without contacting our support team first

Refund processing varies by payment method:

• Credit/Debit Cards: Refunds are processed to the original payment method within 5-10 business days
• PayPal: Refunds appear in your PayPal account within 3-5 business days
• Wire Transfers: Refunds may take longer and are subject to additional verification
• Alternative Payment Methods: Processing times vary by provider, typically 3-14 business days

All refunds are processed using the same payment method used for the original purchase. You will not incur any fees for the refund transaction.

If you were charged sales tax and are registered for VAT/GST in your country:

• You may request a sales tax refund within 60 days of purchase
• You must provide a valid sales tax registration number
• Sales tax refunds are processed separately from standard refunds
• Applicable sales taxes include VAT, GST, and other consumption taxes

If technical problems prevent or unreasonably delay delivery of our services:

• We will provide either a replacement service or full refund
• The remedy will be determined based on the nature of the technical issue
• We commit to resolving technical issues within 48 hours
• Extended outages may result in service credit or partial refunds

To request a refund, please follow these steps:

1. Contact our support team within the 14-day refund period
2. Provide your order number and the email address used for purchase
3. Include a brief explanation of your refund request (optional)
4. Our team will review your request within 2 business days
5. You will receive confirmation once the refund is processed

Contact Information:
Support Portal: Available through your account dashboard
Response Time: Within 24 hours during business days

Before initiating a chargeback with your bank or credit card company:

• Please contact our support team first to resolve any payment disputes
• Most issues can be resolved quickly through our standard refund process
• Chargebacks without prior contact may result in account restrictions
• We reserve the right to provide evidence to refute invalid chargeback requests

To maintain fair access to our refund policy:

• Refund requests are evaluated individually and fairly
• Patterns of abuse may result in refund restrictions
• We reserve the right to refuse service to users who abuse our policies
• All decisions are made in good faith and with customer satisfaction in mind

This refund policy may be updated from time to time. We will notify you of any material changes via:

• Email notification to your registered email address
• Notice on our website and in your account dashboard
• At least 30 days advance notice for significant changes

Continued use of our services after policy updates constitutes acceptance of the new terms.